Ordering

Should the information below not answer a question you may have in regards to placing an order with the Brisbane Fabric Market, please email or phone one of our shops for guidance.

Please ensure all of your personal details are accurate before you place your order. The email address you provide to us will be used to send all relevant information regarding your purchase, including the confirmation of purchase letter. Please ensure your delivery address is correct as we will not be held liable for misplacement of purchase due to incorrect information.

FABRIC & WALLPAPER ORDERS

Due to differences in photography and monitor settings, we always recommend you purchase a sample before placing your order. We will not refund your purchase should your fabric or wallpaper arrive and you are unhappy with the colour or pattern, however should the item arrive and be different to the sample you ordered, we will happily conduct a refund or exchange.

SAMPLES

Samples are available for most fabrics and wallpapers and may take upwards of 21 days to arrive should they need to be shipped from overseas. If a sample is available, a box will be present next to the fabric you have selected labeled “order sample”. A fee of $2 (Inc gst) will be charged per sample with a maximum of 6 samples per order. Please ensure you have selected the correct colour you require before proceeding to the checkout. If you require the samples urgently, please contact one of our shops by phone so we can work out a way to best help you.

NOTE: INTERIOR DESIGNERS, STUDENTS, TEACHERS & CRAFT LOVERS

We are unable to supply samples for personal use in these fields. Though we love that you are interested in our products, our samples are greatly subsided by our company or our suppliers. Our in-store samples are available for all to view, however we can only order samples for those who intend to order fabrics.

PROFESSIONAL ADVICE

As much as we would love for you to have your new pieces made by one of our talented professionals in house, we understand you may have your own upholsterer or soft furnishing sewing machinist, in which case we recommend you have the quantities you require checked by  them prior to placing your order. Every professional will have slightly different requirements and as both wallpaper and fabric are manufactured using unique dye lots, we can not guarantee the wallpaper or fabric will be from the same dye lot should you require an additional roll of wallpaper or 1 metre of fabric to complete a job.

FABRICS & WALLPAPERS NOT SHOWN ON OUR WEBSITE

Due to licensing arrangements, not all fabrics and wallpapers are able to be displayed online in Australia. Should you find a fabric or wallpaper elsewhere please email us with detailed information on the fabric and we will do our best to source the product at the best possible price.

PAYMENT OPTIONS

The Brisbane Fabric Market accepts payment by VISA, MasterCard or Bank Transfer*.

BSB: 014002
Acc: 493409962
Name: Brisbane Fabric Market

*Please add your order number to any bank transfers for reconciliation purposes. Bank Transfer is not available in the online store.